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Nutrivo — Terms of Service

Last updated: 8 June 2026

These Terms of Service ("Terms") govern your access to and use of the Nutrivo mobile application (the "App"), provided by Fivehy Ltd ("we", "us" or "our"). By downloading, installing or using the App you agree to be bound by these Terms. If you do not agree, do not use the App.

1. The App

Nutrivo is a calorie and macro tracker for iOS and Android. It lets you log meals, water, fasting periods, body weight and measurements, and offers an AI-powered meal-photo scanning feature that estimates the food and nutrition shown in a photograph you submit.

2. Account

To use most features of the App you need to create an account. You agree to provide accurate information, keep your credentials secure, and notify us promptly of any unauthorised use. You are responsible for all activity that occurs under your account.

3. Eligibility

You must be at least 16 years old to use the App. If you are under 18, you should use the App only with the involvement of a parent or guardian.

4. Nutrivo Premium subscription

Nutrivo is free to download and use. We also offer an optional paid tier, Nutrivo Premium, which unlocks additional features.

Plans and pricing

Prices shown in your local currency may differ to reflect taxes and the App Store or Google Play's regional pricing. The price you confirm at the time of purchase is the price you pay.

Billing and auto-renewal

Subscriptions are sold and billed by Apple Inc. (App Store) or Google LLC (Google Play) — not by us. Payment is taken at the time of purchase and at each renewal. By subscribing you also accept the relevant store's billing terms.

Each subscription renews automatically at the end of its billing period (one month or one year) at the then-current price, unless you cancel at least 24 hours before the renewal date. Renewals are charged to your App Store or Google Play account.

How to cancel

You can cancel at any time through your store account:

Cancellation takes effect at the end of the current paid period; you keep Premium access until then. We do not handle cancellations ourselves.

Refunds

Refunds for App Store and Google Play purchases are handled by Apple and Google respectively and are subject to their policies. Where applicable consumer law gives you broader rights — for example the UK's right to a refund where digital content does not conform to its description — those rights are not affected by this section.

Right of withdrawal (UK / EU consumers)

If you are a consumer in the UK or EU, you have a 14-day right of withdrawal from a subscription contract for digital content under the Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive. By subscribing and beginning to use Nutrivo Premium features, you expressly consent to immediate performance and acknowledge that this right of withdrawal will end as soon as supply begins.

Changes to pricing and Premium features

We may change prices, the set of Premium features, or discontinue plans. Where we change the price of an existing subscription, or otherwise materially change a Premium plan, we will give you at least 60 days' advance notice through the relevant store and inside the App.

Your subscription will only continue at the new price (or under the changed plan) if you choose to let it renew after the notice period; you can cancel at any time before the change takes effect and you will keep your current plan until the end of the billing period you have already paid for.

5. Acceptable Use

You agree not to:

6. Your Content

You retain ownership of the diary entries, meal data, photos and other content you create in the App ("Your Content"). You grant Fivehy Ltd a worldwide, non-exclusive, royalty-free licence to host, store, process and transmit Your Content solely for the purpose of operating and providing the App to you (including processing meal photos through our AI provider — see our Privacy Policy). We do not use Your Content to train AI models.

7. AI Meal-Photo Scanning

The AI scanning feature provides estimates of the food and nutritional content shown in a photo. These estimates may be inaccurate, incomplete or misleading. You should review and adjust the results before relying on them. The AI scanning feature is offered "as is" and may change, be limited or be discontinued at any time.

8. Not Medical or Nutritional Advice

Nutrivo is a self-tracking tool and is not a medical device. It is not a substitute for professional medical, nutritional, psychological or fitness advice, diagnosis or treatment. Always consult a qualified healthcare provider before making changes to your diet, exercise routine, fasting practice or weight goals — especially if you are pregnant, breastfeeding, have a medical condition, take medication, or have a history of disordered eating. Do not disregard professional advice based on information shown in the App.

9. Intellectual Property

The App, including its design, logos, code and content (excluding Your Content) is owned by Fivehy Ltd or its licensors and is protected by copyright, trade-mark and other laws. You receive a limited, non-exclusive, non-transferable, revocable licence to use the App for your personal, non-commercial use.

10. Third-Party Services

The App relies on third-party services, including database and authentication infrastructure (Supabase Inc.), an AI provider for meal scanning (Google LLC, via the Gemini API), and the Open Food Facts public food database. Your use of the App is also subject to the relevant App Store or Google Play terms.

11. Disclaimers

To the maximum extent permitted by law, the App and all content and features are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of nutritional data, or uninterrupted availability.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Fivehy Ltd shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, goodwill or other intangible losses, arising from or related to your use of the App. Our total liability for any claim arising from or related to the App is limited to the greater of (a) the amount you paid us for the App in the twelve months preceding the claim, or (b) £50. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

13. Termination

You may stop using the App and delete your account at any time. We may suspend or terminate your access if you breach these Terms or if we are required to by law. Provisions that by their nature should survive termination will survive.

If we discontinue the App

If we decide to retire Nutrivo altogether, we will give every user at least 90 days' advance notice through the App and by email to the address linked to your account.

During those 90 days you can export all of your data — diary entries, body metrics, weight history, fasting records, meal photos and account profile — directly from inside the App, free of charge, in CSV and PDF at minimum, alongside any additional machine-readable formats we offer at the time (for example JSON). Active Nutrivo Premium subscribers retain Premium access for the duration of the notice period at no extra cost.

After the 90-day notice period ends, your account and the data we hold for it are permanently deleted in line with our deletion policy.

14. Changes to the App and Terms

We may update the App and these Terms from time to time. Material changes to the Terms will be reflected in the "Last updated" date above. Continued use of the App after the Terms change means you accept the revised Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, save that consumers may benefit from mandatory protections of the law of their place of residence.

16. Contact

Questions about these Terms can be sent to moc.yhevif@olleh .